Realtime Eligibility High Failure Rate - Medicare

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Apr 08, 2025 - 06:40 EDT

Monitoring

Medicare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 08, 2025 - 05:36 EDT

Investigating

A high failure rate has been detected for 2 Medicare payer(s).

Medicare Kentucky Part B is failing at 14.29%
Medicare Michigan Part B is failing at 25%
Posted Apr 08, 2025 - 05:34 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Medicare).