Realtime Eligibility High Failure Rate - Allegiance Benefit Plan Management, Inc

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Apr 08, 2025 - 13:54 EDT

Monitoring

Allegiance Benefit Plan Management, Inc now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 08, 2025 - 12:54 EDT

Investigating

A high failure rate of 60% has been detected for Allegiance Benefit Plan Management, Inc.
Posted Apr 08, 2025 - 12:50 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Allegiance Benefit Plan Management, Inc).