Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Feb 04, 2026 - 12:24 EST

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Feb 04, 2026 - 11:22 EST

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna Senior Supplemental is failing at 11.11%
Posted Feb 04, 2026 - 11:20 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).