Realtime Eligibility High Failure Rate - TriCare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Jan 20, 2026 - 09:16 EST

Monitoring

TriCare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jan 20, 2026 - 08:14 EST

Investigating

A high failure rate has been detected for 1 TriCare payer(s).

TRICARE West is failing at 20%
Posted Jan 20, 2026 - 08:10 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (TriCare).