Realtime Eligibility High Failure Rate - United Healthcare

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Oct 20, 2025 - 03:10 EDT

Monitoring

United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Oct 20, 2025 - 02:08 EDT

Investigating

A high failure rate has been detected for 2 United Healthcare payer(s).

United Healthcare Direct is failing at 19.5%
Optum United Health Behavioral Solutions is failing at 100%
Posted Oct 20, 2025 - 01:50 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).