Realtime Eligibility High Failure Rate - Keystone First (formerly Keystone Mercy Health Plan)

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Jul 03, 2025 - 14:04 EDT

Monitoring

Keystone First (formerly Keystone Mercy Health Plan) now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jul 03, 2025 - 13:02 EDT

Investigating

A high failure rate of 30% has been detected for Keystone First (formerly Keystone Mercy Health Plan).
Posted Jul 03, 2025 - 13:00 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Keystone First (formerly Keystone Mercy Health Plan)).