Realtime Eligibility High Failure Rate - Medicare

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Oct 20, 2025 - 03:46 EDT

Monitoring

Medicare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Oct 20, 2025 - 02:44 EDT

Investigating

A high failure rate has been detected for 1 Medicare payer(s).

Blue Cross Community MMAI (Medicare-Medicaid) is failing at 25%
Posted Oct 20, 2025 - 02:40 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Medicare).