Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Apr 08, 2026 - 00:16 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 07, 2026 - 23:16 EDT

Investigating

A high failure rate has been detected for 2 Aetna payer(s).

Aetna is failing at 11.43%
Aetna (Medicare Advantage) is failing at 25%
Posted Apr 07, 2026 - 23:10 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).