Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Oct 20, 2025 - 00:18 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Oct 19, 2025 - 23:18 EDT

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Illinicare Health Plan is failing at 50%
Posted Oct 19, 2025 - 22:58 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).