Realtime Eligibility High Failure Rate - BCBS New Mexico

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Jan 20, 2026 - 13:50 EST

Monitoring

BCBS New Mexico now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jan 20, 2026 - 12:48 EST

Investigating

A high failure rate of 10% has been detected for BCBS New Mexico.
Posted Jan 20, 2026 - 12:38 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (BCBS New Mexico).