Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Feb 02, 2026 - 22:46 EST

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Feb 02, 2026 - 21:44 EST

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna (Medicare Advantage) is failing at 16.67%
Posted Feb 02, 2026 - 21:40 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).