Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Aug 03, 2026 - 01:40 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Aug 03, 2026 - 00:38 EDT

Investigating

A high failure rate has been detected for 3 Aetna payer(s).

Aetna is failing at 19.59%
Aetna (Medicare Advantage) is failing at 22.45%
Aetna Medicaid Texas and CHIP is failing at 66.67%
Posted Aug 03, 2026 - 00:34 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).