Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Sep 15, 2025 - 18:10 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Sep 15, 2025 - 17:10 EDT

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna Better Health Kentucky is failing at 16.67%
Posted Sep 15, 2025 - 16:58 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).