Realtime Eligibility High Failure Rate - BCBS Massachusetts

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted May 19, 2026 - 14:58 EDT

Monitoring

BCBS Massachusetts now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted May 19, 2026 - 13:56 EDT

Investigating

A high failure rate of 33% has been detected for BCBS Massachusetts.
Posted May 19, 2026 - 13:22 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (BCBS Massachusetts).