Realtime Eligibility High Failure Rate - TriCare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Oct 19, 2025 - 14:30 EDT

Monitoring

TriCare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Oct 19, 2025 - 13:28 EDT

Investigating

A high failure rate has been detected for 1 TriCare payer(s).

TRICARE West is failing at 58.33%
Posted Oct 19, 2025 - 12:50 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (TriCare).