Realtime Eligibility High Failure Rate - United Healthcare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.

Posted Nov 14, 2025 - 13:52 EST

Monitoring

United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability

Posted Nov 14, 2025 - 12:50 EST

Investigating

A high failure rate has been detected for 4 United Healthcare payer(s).

United Healthcare Direct is failing at 10.66%
United Healthcare Ovations (AARP) is failing at 14.49%
United Healthcare (Medicare Advantage) is failing at 11.43%
UnitedHealthcare (Student Resources) is failing at 100%

Posted Nov 14, 2025 - 12:44 EST

This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).