Realtime Eligibility High Failure Rate - BCBS North Carolina

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Sep 15, 2025 - 23:20 EDT

Monitoring

BCBS North Carolina now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Sep 15, 2025 - 22:18 EDT

Investigating

A high failure rate of 18% has been detected for BCBS North Carolina.
Posted Sep 15, 2025 - 22:08 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (BCBS North Carolina).