Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Oct 19, 2025 - 12:32 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Oct 19, 2025 - 11:30 EDT

Investigating

A high failure rate has been detected for 2 Aetna payer(s).

Aetna is failing at 23.68%
Aetna Affordable Health Choices (SM) - SRC is failing at 50%
Posted Oct 19, 2025 - 11:16 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).