Realtime Eligibility High Failure Rate - United Healthcare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Dec 04, 2025 - 09:50 EST

Monitoring

United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Dec 04, 2025 - 08:48 EST

Investigating

A high failure rate has been detected for 1 United Healthcare payer(s).

Golden Rule is failing at 16.67%
Posted Dec 04, 2025 - 08:44 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).