Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Sep 15, 2025 - 21:58 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Sep 15, 2025 - 20:58 EDT

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna Better Health of West Virginia is failing at 33.33%
Posted Sep 15, 2025 - 20:50 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).