Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Oct 19, 2025 - 16:40 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Oct 19, 2025 - 15:40 EDT

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna (Medicare Advantage) is failing at 100%
Posted Oct 19, 2025 - 15:34 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).